Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees

Oracle today announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform’s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Using this powerful portfolio, enterprises can better engage with customers and employees across today’s most popular messaging platforms.

In the rapidly expanding mobile economy, businesses are looking for smart and personalized ways to engage with customers via mobile devices. With an estimated 5 billion mobile phones used worldwide, Oracle is helping enterprises meet growing customer demand by being able to seamlessly build, integrate, and secure reliable mobile services.

“As user behavior has dramatically shifted to mobile and messaging platforms, it is critical enterprises evolve to support stakeholders’ preferred channels,” said Amit Zavery, senior vice president, product development, Oracle Cloud Platform. “By using Oracle Mobile Cloud, businesses will be able to continue strengthening these relationships, even as users might be moving away from engaging on websites and traditional mobile applications to messaging channels.”

Leveraging a powerful AI foundation comprised of machine learning, cognitive and knowledge services, dialog and context, and deep learning, the updated Oracle Mobile Cloud enables enterprises to build applications that can automate more engaging conversations at scale. For example, Oracle’s intelligent Bots use deep learning-based natural language understanding (NLU) to comprehend and determine intent of end-user conversations. It can then help companies process these conversations, integrate each with existing business application data, and automatically respond.