Tivoli Netcool Service Quality Manager
Overview
Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality.
It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customers perspective.
- Monitors and improves the quality of each customer experience, resulting in more effective customer care and increased customer satisfaction.
- Responds to network issues based on corporate directives such as revenue, profitability, service and customer impact.
- Provides product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers.
- Enables the successful, rapid introduction of new services that you can offer with confidence in their service quality.
- Identifies high-priority problems quickly and accurately with powerful root-cause and impact analysis.
- Offers comprehensive data collection capabilities and extensive pre-established service models with full KQI/KPI mapping and reporting.
All products within the Tivoli category
- IBM Intelligent Building Management
- Maximo Adapter for Microsoft Project
- Maximo Archiving with Optim Data Growth Solution
- Maximo Asset Configuration Manager
- Maximo Asset Management
- Maximo Calibration
- Maximo Change and Corrective Action Manager
- Maximo Compliance Assistance Documentation
- Maximo Data Center Infrastructure Management
- Maximo Enterprise Adapter
- Maximo for Transportation
- Maximo Linear Asset Manager
- Maximo Mobile Inventory Manager SE
- Maximo Mobile Work Manager SE
- Maximo Mobile Work Manager with Calibration SE
- Maximo SLA Manager
- Tivoli Asset Management for IT
- Tivoli Release Process Manager
- Tivoli Unified Process Composer
- for Application Diagnostics
- for Applications
- for Microsoft Applications
- for SOA Platform
- for Transactions
- for Virtual Servers
- for Databases
- for Messaging and Collaboration
- for Virtual Servers
- for CICS Transaction Gateway on zOS
- for Databases
- for R3
- for WebSphere Application Server on zOS
- for WebSphere Integration Brokers on zOS
- Application manager
- for Integrated Operations Management
- IBM Application Manager for Smart Business
- Tivoli ETEWatch
- Tivoli IntelliWatch Pinnacle for Distributed Systems
- Tivoli Web Response Monitor
- Tivoli Endpoint Manager for Lifecycle Management
- Tivoli Endpoint Manager for Patch Management
- Tivoli Endpoint Manager for Power Management
- Tivoli Endpoint Manager for Security and Compliance
- for Inventory
- for Software Distribution
- IBM License Metric Tool
- Tivoli Application Dependency Discovery Manager
- Tivoli Business Service Manager for zOS
- Tivoli Capacity Process Manager
- Tivoli Change and Configuration Management Database
- Tivoli Configuration Manager for Automated Teller Machines
- Tivoli Endpoint Manager for Core Protection
- Tivoli License Compliance Manager
- Tivoli Provisioning Manager
- Tivoli Remote Control
- Tivoli Service Automation Manager
- Tivoli Workload Automation
- Tivoli AFOPERATOR on zOS
- Tivoli Availability Process Manager
- Tivoli Enterprise Console
- Tivoli OMEGACENTER Gateway on zOS
- Tivoli OMNIbus and Network Manager
- IBM Service Delivery Manager
- Tivoli Service Automation Manager
- Entry Edition
- Tivoli Network Manager Transmission Edition
- Netcool Performance Manager
- Netcool Performance Manager for Wireless
- Tivoli Netcool Service Quality Management Center
- Tivoli Netcool Service Quality Manager
- Tivoli NetcoolImpact
- Tivoli NetcoolOMNIbus
- Tivoli NetcoolOMNIbus Gateways
- Tivoli NetcoolReporter
- Tivoli NetcoolWebtop
- Tivoli NetView
- Tivoli NetView Distribution Manager
- Tivoli NetView Performance Monitor
- Tivoli OMNIbus and Network Manager
- Tivoli Performance Modeler for zOS
- DB2 Tools for zOS
- NetcoolPortal
- NetcoolProviso
- NetcoolRealtime Active Dashboards
- Tivoli Data Warehouse
- Tivoli Decision Support for zOS
- Tivoli Netcool Carrier VoIP Manager
- Tivoli Netcool Configuration Manager
- Tivoli Netcool Enterprise VoIP Manager
- Tivoli Netcool IP Multimedia Subsystem Manager
- Tivoli Netcool Network Mediation
- Tivoli Netcool Performance Flow Analyzer
- for Power Management
- Tivoli Endpoint Manager for Lifecycle Management
- Business Gateway
- Federated Identity Manager
- Tivoli Federated Identity Manager for zOS
- Tivoli Access Manager for Enterprise Single Sign-On
- Tivoli Identity and Access Assurance
- Tivoli Unified Single Sign-On
- Directory Integrator
- for zOS
- Tivoli Data and Application Security
- Tivoli Directory Server
- Tivoli Key Lifecycle Manager
- IBM Security Content Analysis Software Development
- IBM Security Network Active Bypass
- IBM Security Network Controller
- IBM Security Network Intrusion Prevention System
- IBM Security Server Protection
- IBM Security Virtual Server Protection for VMware
- IBM Security zSecure CICS Toolkit
- IBM Security zSecure Command Verifier
- IBM Security zSecure Suite
- Proventia Desktop Endpoint Security
- Proventia Management SiteProtector System
- Proventia Network Enterprise Scanner
- Proventia Network Multi-Function Security
- Tivoli Endpoint Manager for Core Protection
- Tivoli Security Information and Event Manager
- Tivoli Security Management for zOS
- Tivoli Identity and Access Manager
- Tivoli Compliance Insight Manager
- Tivoli Security Compliance Manager
- Tivoli Security Operations Manager
- DB2 Tools for zOS
- IBM Information Archive
- IBM System Storage Archive Manager
- Storage Manager Product line
- Tivoli Advanced Reporting for DFSMShsm
- Tivoli Automated Tape Allocation Manager for zOS
- Tivoli OMEGAMON XE for Storage on zOS
- Tivoli Tape Optimizer on zOS
- Storage Enterprise Resource Planner
- Tivoli Advanced Allocation Management for zOS
- Tivoli Storage Productivity Center
- Tivoli Storage Productivity Center Suite
- Tivoli Business Continuity Process Manager
- Tivoli Continuous Data Protection for Files
- Tivoli Storage Manager Product line
- Copy (3) of Tivoli Asset Discovery for Distributed
- Tivoli OMEGAMON XE for Messaging for Distributed Systems
- Tivoli OMEGAMON XE for WebSphere InterChange Server
- WebSphere Integration Brokers for Distributed Systems
- Tivoli Asset Discovery for Distributed
- DB2 Tools for zOS
- IBM Tivoli Editor for Messages on zOS
- Tivoli Advanced Audit for DFSMShsm
- Tivoli Advanced Backup and Recovery for zOS
- Tivoli Advanced Catalog Management for zOS
- Tivoli Asset Discovery for zOS
- Tivoli Composite Application Manager
- Tivoli Event Pump for zOS
- Tivoli Monitoring
- Tivoli OMEGAMON DE on zOS
- Tivoli OMEGAMON XE for Mainframe Networks
- Tivoli Output Manager for zOS
- Tivoli Storage Optimizer for zOS
- Tivoli System Automation for zOS