IBM Sametime

Features and benefits

IBM Sametime software provides users a unified user experience across a broad range of integrated real-time communications servicesvoice, data and video. Designed to help a social business be more nimble, Sametime software provides an immediate and cost effective way to take action across your organization and with business partners and customers.. It also provides a unified communications and collaboration platform, with built-in integration with many productivity and collaborative applications and with open-standards-based tools to help developers provide Sametime services into business processes.

Quick text chats can answer simple questions outright or can be escalated to multiway voice or video chats or an online meeting. Switch communication methods as your conversation evolves:

• Manage your contact list with recent and frequent contact views, plus search your corporate directory.
• Transfer files (to one or many) and folders, send or receive offline messages, share screen captures, and get instant screen sharing.
• Track your chat history with time and date stamps, search (by person or date), and view sent files and links
• Use the integrated high-quality audio and video and click to call from a name or number in a chat or chat history.
• Chat from a browser or a client.

Rich presence-awareness information lets you know whether now is a good time to initiate a real-time conversation via instant messaging or a phone/conference call. Sametime software can integrate multiple presence elements to provide a comprehensive view of someone's availability:

• Online presence status and icons (online, available, away, in a meeting or do not disturb).
• Custom status messages via a free text field.
• Alerts to signal when people become available.
• Telephony status and automated geographic location awareness.

Collaborate with online meetings that enable high-quality document-, application- and screen sharing.

• Invite people to meetings by dragging and dropping from the contact list. Accept meetings with a single click.
• Get a consolidated view of your calendar and with one click, access meetings in the Meetings panel, which integrates into the Sametime Connect client.
• Access online meetings from a browser (on your desktop, laptop, Apple iPad or Android tablet) or a client.

Extend many of the desktop Sametime client to a range of mobile devices

• Deliver rich presence awareness, including online status, availability, geographic location and custom status messages.
• Use instant messaging, including one-on-one and group messaging, manage multiple active chat sessions and see chat history.
• Participate in Sametime online meetings on your Research in Motion BlackBerry smartphone or from a browser on your iPad or Android tablet.
• Initiate voice calls with your Sametime Unified Telephony numberas well as control call routing preferences and device selection on the flyfrom your Apple or Android device.

Integrate telephony and provide telephony features.

• Integrate existing infrastructure through plug-ins provided by your telephony vendor.
• As an entry into unified communications, turn your Sametime Connect client into a standards-based Session Initiation Protocol (SIP) phone.
• Integrate multiple PBX back-ends and provide a simple, rich unified communications experience on the desktop client, with phone presence, intelligent call management and more.

Provide high-quality integrated desktop voice and videoours or yoursto help cut telephony costs:

• A dual audio/video interface delivers both built-in and partner media capabilities in voice and video chats or in Sametime online meetings.
• Use VoIP and voice chats with multiple participants. Audio/video is now based on the industry standard SIP, improving interoperability with third-party audio/video conferencing systems.
• Use Sametime Bandwidth Manager to maintain network quality of service for rich media collaboration for mission-critical applications.

Community collaboration tools help people find, reach and collaborate with communities of users who may not be in their contact list:

• Broadcast community channel tools, including skill tap (a real-time request for information to a defined set of experts), instant polls, and broadcast announcements.
• Persistent group chat to keep a continuous chat discussion running on a specific topic.
• Federate presence information and share text messages with community members outside the organization via federation with other Sametime communities, other enterprise IM systems or with public IM services such as AOL Instant Messenger and GoogleTalk, and other systems based on Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP).

Deliver a consistent user experience with a flexible, security-rich, and standards-based unified communications and collaboration platform.

• Support a wide variety of environments with built-in support for major server and client operating systems, including mobile device support, and directories.
• Take advantage of built-in integration with IBM WebSphere Portal, IBM Lotus Notes, IBM Lotus Quickr, IBM Connections, Microsoft Office, Microsoft Outlook and Microsoft SharePoint software to use unified communications in context of your work.
• Use a robust software developer kit (SDK) featuring Eclipse-based rich-client and Web 2.0 APIs to communications enable business processes.
• Connect to multiple telephone systems with the optional standards-based middleware layer.

 

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