Tivoli Capacity Process Manager

Features and benefits

Business benefits

With IBM Tivoli Capacity Process Manager, you can avoid reliance on educated guesses or duplicate data collection processes to manage capacity. The Tivoli Capacity Process Manager unites all of your organization's capacity-related knowledge, experience and tools-establishing a disciplined approach to using capacity planning tools regularly and in a repeatable pattern. By putting the right tools and experts back in the loop - at the right time - capacity planning becomes a rigorously enforced predecessor to every infrastructure change.

Tivoli Capacity Process Manager is part of IBM Service Management (ISM), a suite of IBM Tivoli solutions, all based on best practices and support processes based on ITIL. Fully integrated with IBM Tivoli Change and Configuration Management Database (CCMDB), Tivoli Capacity Process Manager is designed to work with your existing operational management products to support IBM Service Management, aligning your IT functions with your business objectives.

Leverage a customizable capacity management tool with rich functionality
Designed to be used in conjunction with an existing IBM Service Management implementation, Tivoli Capacity Process Manager provides a formal way to gather data, analyze, model and approve all capacity management activities. The process manager integrates with change and release management processes linked to Tivoli Change and Configuration Database (CCMDB), which federates IT information from across your enterprise.

When you install Tivoli Capacity Process Manager in conjunction with your existing IBM Service Management foundation, you receive the following set of components:

• A set of new customizable process templates that support common capacity management scenarios, such as sizing a new application, tuning an existing deployment and monitoring a deployed infrastructure.
• A library of customizable, best-practice workload profiles for capturing and modeling common applications, such as online shopping and batch operations.
• A library of task-specific expert advice that guides non-specialist staff through the capacity management process.

Make capacity management a core part of your IBM Service Management strategy
Based on the concept of a capacity management request (CMR), Tivoli Capacity Process Manager brings all aspects of capacity management under management control, so you have fewer capacity-related business service outages and better overall resource utilization. Automating workflows for multiple types of capacity management requests, the software supports a process model that can be based on ITIL, Tivoli Unified Process or other frameworks. You can also use Tivoli Unified Process to map ITIL best practices to actionable process implementations.

By using Tivoli Capacity Process Manager to implement, enforce and track all capacity management activities, you can avoid potentially wasteful or insufficient upgrades and changes to your infrastructure. The process manager uses three critical steps to enable this capability.

• All work requests that could potentially lead to an infrastructure upgrade are captured.
• Data related to both business requirements and IT metrics are gathered, based on policies and best practices-which speeds overall processes and frees capacity specialists to concentrate on analysis and modeling rather than data collection.
• Multiple tools are integrated into one management process flow to enable effective, productive handling of all capacity management requests.

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