Tivoli Service Automation Manager

Features, advantages and benefits

Many IT organizations today are struggling to meet the day-to-day requirements and challenges the business places on it. Whether its the growing demand for quick and easy access to IT services, the need to be more responsive to change requests, providing better (and higher) availability of services, improving the turn-around time for problem resolution, or simply the cost per service, IT is finding it increasingly difficult to meet the requirements and expectations of the business.

IBM Tivoli Service Automation Manager can help both enterprise data centers and service providers improve the service they provide to the business and its users. It offers:

• A higher degree of standardization and automation for deployment and management of IT services. Standardization helps improve overall operations. The more you can standardization the more you can reduce operating expense such as labor and downtime which is the fastest growing portion of IT expenditures;
• The ability to maintain or improve quality and cost per IT service;
• A management stack that is easier to handle and provides for smoother transition from pre-production to production;
• The ability to be audit proof and integrated with process governance;
• Reduced manual (and costly) interventions;
• The ability for IT to reduce the skill requirements needed for deploying and managing IT services, from standard to complex multi-tier environments;
• The capability of deploying IT services faster to meet the increased need and growing number of requests for development, test, pre-production and production systems;
• The opportunity for IT focus valuable, highly skilled (and expensive) staff on high-priority projects by reducing the callouts of their experts on tasks that can be automated or managed by the user.

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