Tivoli Remote Control

Features, advantages and benefits

Business benefits

IBM Tivoli Remote Control gives you the ability to remotely support and control thousands of PCs and servers - on an enterprise scale - from a central location. Using the Tivoli Remote Control administration Web interface, you can view and control a remote desktop, including its keyboard and mouse, anywhere on your network. You can also chat, transfer files, remotely guide the users, administer the policies to be applied to different users and target groups, and much more. These features can help provide efficient and effective analysis of user problems from the administrators desktop, without the added cost of dispatching a technician or relying on user descriptions over the phone. Tivoli Remote Control can deliver better support, more flexibility, and richer security, with robust features that include enhanced central logging and video capture of the sessions, and full data stream encryption.

Tivoli Remote Control is easy to deploy and maintain. Plus it includes several search facilities for locating targets, users, and audit and recording information for a given session, providing a quick connection to the target workstation or the audit information relevant to any given session.

IBM Tivoli Remote Control 5.1 provides desktop support call centers with functionality critical to achieving their goals:

• Enables organizations to remotely manage thousands of PCs and servers from a central location
• Helps solve PC problems remotely, reducing expensive onsite visits by IT staff
• Enhances security with centralized logging, session video recordings and full data stream encryption
• Offers new session modes, including Guidance, File Transfer and Chat
• Facilitates collaboration and escalation processes, for improved problem resolution
• Supports firewall security practices and works over firewalls with the least amount of intrusion
• Features an improved Java console that can enhance IT productivity
• Provides Active Directory/Lightweight Directory Access Protocol (AD/LDAP) authentication and data synchronization
• Provides customizable reporting capabilities
• Includes support for Microsoft Windows Vista

Learn how IBM Tivoli Remote Control can advance your shift from systems management to the more advanced IBM Service Management. IT Service Management will help you to make ITIL actionable, reduce costs, manage complexity, and ensure regulatory compliance.

Customer Quote

"We are a major healthcare corporation and have been using Tivoli Remote Control for remote monitoring of 16,000 end user workstations for the last 2 years. We evaluated the new version of this product and found the enhanced Auditing and Video recording of helpdesk actions allows us to make more use of the remote take-over capabilities of desktops in our regulated healthcare environment.

The biggest concern related to the use any type of remote control tool in the healthcare industry is obviously privacy and confidentiality. For this reason, we previously have had to scale back the use of control quite considerably in order to protect patient information. Tivoli Remote Control 5.1 helps address this concern at the support front. This will reduce the time to resolve problems significantly."
-- IT Director, Healthcare Provider on the East coast

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